I gave up after waiting on the phone for ONE HOUR. Tickets can be purchased in person at the DICK's Sporting Goods Box Office or by visiting AltitudeTickets.com. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.I purchased tickets to a concert through Altitude Tickets. The concert was cancelled. Altitude Tickets Account Manager. More Info. Tickets can be purchased in person at the DICK's Sporting Goods Box Office or by visiting AltitudeTickets.com. 30 minutes on the phone with flash to hear I need to talk to altitude. It's really sad that the main way to support a musical artist, attend a sporting event, whichever, is to go through this shady, inept company.BBB remains operational and focused on serving our business community. BBB Business Profiles are subject to change at any time. It never came to Flash Seats account. Worst ticket buying experience I've ever had.Free ticket through HRCA... redeemed ticket. Aftermarket is worth my extra cashBiggest joke of a ticket company. The next day I got an email to sign up for flash seats because they were e tickets. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles are subject to change at any time. This is addition to the over $15 in fees per ticket they charge for convenience. I said no way I don't want to do that. BUYER BEWARE!!! After all, their website states "Altitude Tickets Is Committed To Providing Our Fans With The Very Best Experience." I mean, c'mon, TWENTY-FIVE DOLLARS FOR WILLCALL TICKETS?! This will result in a better customer experience managing tickets. ), nor can they set up a Flashseats account (because they do not have, nor want an internet presence), the ONLY option is to have the attendee pick up the ticket at WILLCALL "but there is a $25 charge for WILLCALL pick up. I then go to ******** ********* to get someone, anyone to help me. Because that makes sense. Secure Box Office is a secondary resale marketplace, not the primary ticket seller. The day before the event arrives (IN AUGUST, mind you) and I still don't have access to my digital tickets. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. Tried emailing them, no response. Tickets will be accessible through Account Manager and can be saved to your mobile device for easy entry the day of the event. View. Tickets may be purchased for all events at DICK's Sporting Goods Park through Altitude Tickets. I was unsure on the pricing but explained we would need to call back when my husband came home and use his credit card. The concert was cancelled. I purchased my tickets in November. Unfortunately, in all cases when requesting a refund for a cancelled or postponed event Altitude Tickets cannot refund an alternate credit card. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I will definitely be hesitant to ever attend an event at the Pepsi Center again. The concert was cancelled. Such a lie! Please note: All questions/concerns after 5PM may not be answered until following day.If your inquiry is about an event you’re attending that night, it is best to directly call the venue you’ll be going to for that event.